Real-time visibility into Mobia Medical's AI-powered patient engagement initiatives across the Vivistim commercial and clinical lifecycle.
The question isn't whether these patients would eventually connect — it's how many humans you need to make that happen, and what happens to conversion downstream. LifeLink-engaged patients connect faster and are far more likely to book on the first call attempt (16 vs 1). Early data shows a 7x improvement in UEDX (diagnostic) conversion for LifeLink patients — suggesting the agent isn't just shortening time, it's improving quality of engagement. Patients who complete both DTC qualification surveys engage with the agent at 2x the rate of those who only complete one (21% vs 10% completion), reinforcing that the digital funnel compounds — each touchpoint amplifies the next.
| Metric | LifeLink (Agent-Engaged) | Non-LifeLink | Difference |
|---|---|---|---|
| Call Connection Rate (Mar '26) | 24% | 10% | +152% |
| First Call Connect (Unique Lead) | 20% | 9% | +122% |
| Days to First Phone Connect | 4 days | 5 days | 20% faster |
| Avg Attempts to Book Appointment | 3 attempts | 3 attempts | No difference |
| Appt Booked on First Attempt | 16 | 1 | 16x |
Since launch (Nov 6, 2025) — 3,188 unique patients reached via the LifeLink digital readiness agent.
Patients who completed both DTC qualification surveys (Workflow A) engage at significantly higher rates than those completing only one (Workflow B). ~75% of patients complete the second survey.
| Metric | Workflow A (Both Surveys) | Workflow B (Survey 1 Only) |
|---|---|---|
| Patients Reached | 2,045 | 1,209 |
| Click Rate | 47% | 32% |
| Authentication Rate | 37% | 22% |
| Completion Rate | 21% | 10% |
Each reminder wave drives incremental completions. Engagement rates shown as % of links sent per touchpoint.
| Touchpoint | Links Sent | Engaged | Authenticated | Completed |
|---|---|---|---|---|
| Initial Notification | 3,181 | 27% (871/3,181) | 20% (641/3,181) | 10% (313/3,181) |
| First Reminder | 2,790 | 16% (456/2,790) | 12% (338/2,790) | 5% (152/2,790) |
| Second Reminder | 2,496 | 14% (350/2,496) | 9% (230/2,496) | 3% (78/2,496) |
| Cumulative Total | 3,188 patients | 42% (1,331) | 32% (1,006) | 17% (543) |
Mobia knows a long-term follow-up program is needed but has been reticent to hire a team of case managers to make calls. This approach flips the model: deploy AI first, learn what patients actually need, then staff accordingly. Early results validate the approach — 64% of 1yr+ post-implant patients engaged digitally, and of those who completed, 38% flagged unresolved issues. Of the 28 who responded to the callback question, 71% requested one — 20 patients total. That means instead of calling all 500 patients blindly, the team now knows exactly which 20 need a human — and what they need help with. The survey also captures therapy satisfaction, ease of use, and caregiver information — data that would take weeks of phone calls to collect. Average time from notification to completion: just 1.1 days.
Conversations 1 (Welcome, 3 days post-implant) and 2 (Mid-Therapy, 20 days post-first therapy) have been approved for deployment. A consent collection design question is being resolved before launch. With Conversation 3 demonstrating 64% click rates and 42% completion — well above industry benchmarks for patient digital engagement — the engagement data validates the full three-conversation journey.
The real value of digital-first LTFU: structured patient feedback at scale.
Based on completed survey responses. Ordered by highest to lowest positive response rate.
Engagement rates shown as % of links sent per touchpoint.
| Touchpoint | Links Sent | Engaged | Authenticated | Completed |
|---|---|---|---|---|
| Initial Notification | 161 | 44% (70/161) | 35% (56/161) | 23% (37/161) |
| First Reminder | 120 | 23% (28/120) | 20% (24/120) | 17% (20/120) |
| Second Reminder | 99 | 20% (20/99) | 16% (16/99) | 10% (10/99) |
| Cumulative Total | 161 patients | 64% (103) | 56% (90) | 42% (67) |